Return Policy

Return Policy

At HateemTai, we aim to ensure customer satisfaction with every purchase.

Return Eligibility

Returns are accepted only if:

  • The product is defective, damaged, or faulty
  • The wrong product was delivered

To qualify:

  • Report the issue within 24–48 hours of delivery
  • Product must be unused and in original packaging
  • All accessories and documents must be included

Non-Returnable Items

  • Used products
  • Products without original packaging
  • Personal healthcare items (e.g., hearing aids) once used, unless defective

Return Process

  • Contact our support team with order details
  • Provide photo/video proof if required
  • After verification, return instructions will be provided

Refund & Replacement

  • Refund or replacement will be processed after inspection
  • Refund processing time: 3–7 business days
  • Replacement depends on product availability

Delivery Charges

Delivery charges are non-refundable unless the issue is due to our mistake.

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