Loading...

Refund Policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Please note that this policy does not apply to Hateemtai Global products.


Payment MethodRefund OptionRefund Time
AllRefund Voucher1-2 working days
Debit or Credit CardDebit or Credit Card Payment Reversal9-10 working days
bKashBank Deposit / Mobile Payment Reversal7 working days
Cash on Delivery (COD)Bank Deposit4-5 working days
HateemTai VoucherRefund Voucher1-2 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.